Terms and Conditions

Hair To The Rescue — Return & Refund Policy (No Returns)

For the safety and hygiene of our customers, all Hair To The Rescue product sales are final.
Because our items are personal-care products, we do not accept returns, exchanges, or cancellations once an order has been placed.

Please review product details, ingredients, and your order carefully before checkout.

Damaged or Incorrect Items

If your order arrives damaged, leaking, defective, or incorrect, contact us within 7 days of delivery at:

📧 Ellexisessenstials@yahoo.com
📞 (718) 717-8919

Please include:

Your order number
Photos of the product and packaging

After review, we will send a replacement or provide another appropriate resolution. Items showing signs of use, tampering, or improper storage are not eligible.

Health & Safety

For sanitary reasons, hair-care products that leave our facility cannot be resold — even if they appear unopened. This protects every customer who trusts Hair To The Rescue.

Shipping & Delivery

Shipping fees are non-refundable.
We are not responsible for packages marked delivered by the carrier. If this occurs, please contact the carrier directly.

Policy Updates

Hair To The Rescue may update this policy at any time. Updates apply to future orders.

If you want, I can next create:

a short friendly version for social media or product labels,
a FAQ section for your website, or
a terms & conditions page to match this policy.

Just let me know!

Return and Refund Policy

This is a place to describe your Return and Refund Policy to buyers.

A Return and Refund policy usually consists of:

Terms of return (i.e. number of days)
State of return (e.g. unworn)
Reason for return (e.g. damaged or wrong product)
Process for return (i.e. how to initiate a return, how to contact customer service)
Process of refund (i.e. terms of refund, duration, payment details)
Contact details

Hair To The Rescue!